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Conflict Management: A Communication Skills Approach (2nd Edition) By Deborah Borisoff, David A. Victor
Get Free Ebook Conflict Management: A Communication Skills Approach (2nd Edition) By Deborah Borisoff, David A. Victor
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- Sales Rank: #655888 in Books
- Published on: 1997-10-24
- Ingredients: Example Ingredients
- Original language: English
- Number of items: 1
- Dimensions: 8.90" h x .60" w x 5.90" l, .89 pounds
- Binding: Paperback
- 247 pages
From the Back Cover
Conflicts surround us daily; we see it between countries, cities, and even neighbors. Often over-looked, but equally important, is the conflict that arises between and among coworkers. This book has proven successful with professional audiences, offering clear, usable advice on how to manage conflicts that arise on the job and in personal relationships. The authors have created a five-step model of approaching and analyzing interpersonal conflict, and this model is applied repeatedly to different topics, providing readers with a genuinely effective structure for working through differences with colleagues, friends, and others. Designed for managers and human resource departments.
About the Author
David G. Victor has a Ph.D. in Political Sciencefrom MIT and received his B.A. from Harvard University in 1987. He is Director of the Program on Energy and Sustainable Development, where his research focuses on electricity and gas markets, energy services for the poor, and international environmental law. He teaches regulation at Stanford Law School.
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